I hope that you will be very happy with your print, I take the utmost care in packing your print and making sure that the quality of the print and packaging meets professional and high standards.
I do not offer refunds on prints, with the exception of Damaged prints. In this case, I ask you to please check your delivery in the presence of the delivery person. If you notice damage, you should refuse receipt. Then, please contact me immediately, so that I can send you a replacement.
To allow a quick handling of the situation, it is helpful if you can e-mail me photographic documentation of the damage.
If you have already received the work before you notice damage, please let me know through the contact page as soon as possible. Please also keep the original packaging in case a return is necessary.
You can always contact me for any questions at firstname.lastname@example.org